In this episode, Jim interviews Maddy Martin, Head of growth and education in Smith.ai,  a company known for superior virtual receptionists and intake services by phone. Listen as they immerse into what’s new in Smith; the launch of accurate and quick live web chat, ways to make a successful events for lawyers and all Maddy’s talk about referral marketing in the upcoming MaxLawCon19.

Register to MaxLawCon19, June 6 and 7 in St.Louis.

Please subscribe to our Youtube Channel

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Topics:

  • New with Smith.ai

    • Smith.ai fast paced
    • Launch of live web chat
    • 24 7 chat pod that backs up live receptionist
    • Same receptionist quality as by phone/Quick and accurate
    • Program answers/Automatic response to website visitors or leads during after hour
    • Good match/Share link to calendar for consultation or payment page
    • After hour chats are free
  • New chat feature and possible feature of interest
    • Chat pod
    • Instant real time english-spanish translation
    • Transcript chats/Effective translation with no stalls
  • About Maddy’s talk in Chicago - at the time Jim and Tyson in San Diego “Traffic and conversion”
  • Hiring process
    • Use AI and automation
    • Initial screening: Hard questions upfront and technical tests/Receptionists work from home
    • Should have systems in place to allow to run software/Fast processors/Good communicators/Compassionate > Higher level of customer service than other jobs
    • Fast processors/Good communicators
    • Need to be compassionate/Higher level of customer service than other jobs/Talking to lawyers
  • What makes a successful event for lawyers

    • Fresh and relevant topics
    • Content focused on the business of running a law practice
    • Sharing pinpoints and new discoveries
    • One to one talk down model and more panels/Dialogue on stage/ClEs
    • Actionable and immediate content that can be put into practice right away
    • Actionable steps > “Don’t assume people know how to put in practice what you are talking about conceptually or theoretically”
  • Jim’s points
    • > Likes practical over theoretical
    • > Maximum Lawyers don’t do CLEs because of requirements needed
    • > Maximum Lawyers is practical/Comes from people like Maddy that are willing to share what they know
    • Zapier panels
    • Helping people speed up own development/learning from success and mistakes of people before them
  • Continuation of What makes a successful event for lawyers
    • Being directed on the Non CLE side/Continuing legal education
    • Gaps people have/Non legal education
    • Tons of CLE content/Non how in the CLE
    • Helping people with their productive, professional and profitable law firm.
  • Maddy’s talk

    • Referrals not being a growth strategy
    • Lawyers reliant on this channel/Not approaching strategically
    • Guidance > Help identify how to do referrals better > Make referrals oneself > Explore other channels > Supplement referrals with other strategic growth > Identify base on practice area > Much more opportunity is there for referral base growth
    • Screening process taking bad leads out allows to:Refer to other practices more efficiently, and build relationships and network to generate referrals/Target

 

Register for the MaxLawCon19!

Please subscribe to our Youtube Channel

Thanks so much for listening to the show! If you want to know more about this and keep on maximizing your firm, please join our Facebook Group or like us on Facebook and comment!

You can also go to MaximumLawyer.com or, if you’d prefer, email us at: [email protected]

 

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Do you want to get on the show? Shoot us an email or message us!

 

The Maximum Lawyer Podcast. Partner up, and maximize your firm.

In this pop-up episode, Tyson interviews Diana Stepleton, VP Partner Engagement at Ruby Receptionists. Good news! Ruby Receptionists is launching a new product specifically designed for solo lawyers, and Diana will tell us everything about it.

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That caller is so much more likely to become a client when a nice friendly person answers the phone.”

The Solo Product

Designed trully for a solo, it provides a phone number and it provides Ruby’s app; with 30 minutes of receptionist time. If most of the time you are available and you are taking your own calls, but sometimes you are in court or busy and you don’t want to miss that potential new client call, and you wanna make sure that someone live, friendly and helpful captures that, this product is for you.

The Website:

Ruby Receptionists

The plans:

https://www.ruby.com/

Maximum Lawyer listeners receive $75 off the first full month! Simply mention promo code

MAXLAW.

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Thanks so much for listening to the show! If you want to know more about this and keep on maximizing your firm, please join our Facebook Group or like us on Facebook and comment!

You can also go to MaximumLawyer.com or, if you’d prefer, email us at: [email protected]

Do you want to get on the show? Shoot us an email or message us!

The Maximum Lawyer Podcast. Partner up, and maximize your firm.

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